Vision Statement
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To be the high-value provider of building envelopes through knowledgeable, dedicated associates working professionally with an exclusive group of vendors and customers in an environment built on commitment and trust.
Mission Statement
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Market, fabricate & install sustainable exterior walls for industrial, commercial, architectural and institutional buildings to achieve consistent growth and financial results.
Positioning Statement
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Position Engineered Facades with an E2 logo that represents a focus on engineering and execution, and being easy to do business with.
Customer Management Philosophy
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Once an order is booked, the organization is totally committed to customer satisfaction and the financial success of the project.
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All projects have secondary customers that are important to future business.
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Accuracy, thoroughness and speed reduce costs and exposure to back-charges.
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We, not the customer, are responsible for initiating meetings, field visits, phone conversations, conference calls and follow up.
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Demonstrate to the customer that we are managing a project by maintaining documentation that is readily available.
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The project manager’s role is to expedite a project by persistent and diligent pursuit of information.
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When anyone senses that a project is off course, resources must be gathered immediately to create solutions.
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There is no success in proving the customer wrong; success only comes from customer satisfaction and positive financial results.
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How we treat a customer influences whether he pays us promptly, maintains a cooperative environment, and gives us future business.
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Until management decides to terminate a customer, we must strive to develop a positive working relationship with him.
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Avoiding a legal dispute is vital because we’re generally not as righteous as we believe and the customer has his point of view.
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Closing out a project is a mandatory step in successful project completion.
Guiding Principles
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Build a culture of cooperation, trust, confidence and consensus.
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Seek, implement and communicate ideas to enhance the company.
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Interact in ways that build positive relationships among associates.
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Demand a safe, professional, and orderly work environment.
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Insist on quality standards consistent with product value.
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Convey a sense of urgency to customers and show that we care.
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Function on meeting commitments and providing closure.
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Foster an environment of career development for associates.
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Structure performance to achieve growth and profit goals.
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Share performance metrics of the company with associates.
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Not tolerate disrespect for associates or the company.